Mike Fletcher, Lindfield
John Cooper, Mona Vale
Due to the Christmas shutdown period, the system was installed during the second week of January. Steven’s team arrived on what ended up being an above 40 degree day to install the system. I wasn’t home at the time, but according to my wife, they arrived on time and worked tirelessly to overcome the unexpected issues they experienced with the installation. Firstly, they found the drummy and week render on the external wall to which the external unit was to be installed. They discussed it with my wife and subsequently myself (over the phone) and we agreed to a roof installation for the same price. Secondly, they spent several hours attempting to feed the ducting through the low profile ceiling cavity in the back section of our house (which has a flat ceiling, unlike the front Victorian section of the house). This meant that we ended up having well spaced vents in lieu of potential wall vents.
Admittedly I was a little concerned with what we could expect with the installation given ACG’s lower price point, but am happy to say that we were nothing but impressed with Steven and his team’s timeliness and work ethic and with the final result. Having just completed an end to end renovation it is rare to provide glowing feedback on trade services, however, we are happy with our decision to go with ACG and with the Samsung system and wouldn’t hesitate recommending them.
Cheers, Rob and Tanya / Hurlstone Park
Peter T / Garden Suburb